Shipping policy

Last Updated: 

Welcome to Serene Spaces! We strive to provide you with the best shopping experience, including reliable and efficient shipping. Please review our shipping policy below.

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping times may vary depending on your location and external factors beyond our control (e.g., customs delays, carrier issues).

Shipping Rates

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow up to 12 hours for tracking information to update.

Address & Delivery Issues

• Please ensure your shipping address is accurate before placing your order.
• We are not responsible for lost, stolen, or delayed shipments due to incorrect addresses.
• If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Delayed or Lost Shipments

• If your order has not arrived within the estimated timeframe, please contact us at wixandblooms@gmail.com.
• Lost packages will be investigated with the carrier before a resolution is provided.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
• We will work with you to resolve the issue promptly.

Contact Us

For any shipping-related questions, feel free to reach out to our support team at wixandblooms@gmail.com

Thank you for shopping with Wix & Bloomm!