Lemongrass & Citrus Luxury Soy Melt Snap Bar | Hand-Poured NZ Made

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Processing times may vary during peak seasons or due to unforeseen circumstances.
• Shipping times depend on your location and external factors beyond our control (e.g., customs delays, carrier issues).

Shipping Rates

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow up to 12 hours for tracking information to update.

Address & Delivery Issues

• Please double-check your shipping address before placing your order.
• We are not responsible for lost, stolen, or delayed shipments due to incorrect addresses.
• If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Delayed or Lost Shipments

• If your order has not arrived within the estimated time-frame, please contact us at wixandblooms@gmail.com.
• Lost packages will be investigated with the carrier before a resolution is provided.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
• We will work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, feel free to reach out to our support team at wixandblooms@gmail.com.

Thank you for shopping with Wix & Bloom! ✨